Refund and Returns Policy
Returns & Refunds
Call us first — (813) 231-3552. Every return needs a return authorization from us before anything comes back. No authorization, no refund. And never ship a part back to the warehouse it shipped from — returns come to our shop in Tampa or they do not come back at all.
What we can take back
- Apparel — unworn, in the original packaging.
- Helmets — box, tags and stickers all still on it. A helmet missing its tags or stickers cannot be returned.
- Parts — uninstalled. Once a part has been bolted on, wired in or fitted to a machine, it is yours.
Bring it back within 14 days of delivery or pickup, in the condition above, with a return authorization.
What we cannot take back
- Anything electrical. No exceptions. Batteries, spark plugs, wiring, switches, sensors, controllers, lighting, ignition parts — electrical is final sale, opened or not.
- Any part that has been installed.
- Anything sent back without a return authorization, or sent to a distributor warehouse instead of to us.
How to start a return
- Call the shop at (813) 231-3552 with your order number. Calling is the only way to get a return authorization — email and web forms do not start a return.
- We will tell you on that call whether the item qualifies and where to send it.
- Ship or bring the item to Dream Street Powersports in Tampa. Never to the warehouse.
Refunds
Refunds go back to the original payment method once we have the item in hand and have looked it over. Return shipping is the customer’s cost unless the item was defective or we shipped the wrong thing.
Defective or wrong item
Call us. Defective parts are covered by the manufacturer’s warranty and we will help you file the claim. If we shipped the wrong item, we make it right at our cost.
Questions? Call (813) 231-3552 or stop by the shop.